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Callcenters and BPO Jobs in Delhi
New Delhi is undoubtedly the most preferred destination for business
process outsourcing or the BPOs. A large number of global companies
are targeting Delhi
& NCR to outsource their businesses to the cost effective and
customer oriented service providers in Delhi. Multi national companies
like GE Capital, Dell Computers, British Airways, Aviva Insurance,
and British Telecomet have their business outsourcing units in Delhi
and NCR.
What factors make call center jobs in Delhi
such an attractive option for fresh job seekers? Is it only a part
time job option or a serious career choice? Call centers gives you
the option of earning good amount of money in a very short span of
time. This is one of the important factors responsible for the growing
interest of young graduates in call centers. Extra facilities like
free transport, free meal, and attractive office set ups add to the
glamour. Another aspect is the availability of job options for graduates,
post graduates, technical and non technical degree holders.
Top BPO companies in Delhi & NCR
include EXL in Noida,
Xansa (leading providers of telecommunications in Europe), IBM, I-energizer
(international call center with operation in major countries of Asia
Pacific region), Evalueserve, Integreon, Market RX, V-customer (BPO
operation in New Delhi) and HCL Technologies BPO (a supplementary
division of IT major, HCL Technologies)
Among
the wide array of services and outsourcing units in these call centers,
the main services include online query processing, back office operations,
Customer Service, Technical Support services, transaction processing,
collections and knowledge process outsourcing.
You don't have to be a technical graduate to find a job in these call
centers. The main qualification is the bachelor's degree with excellent
communication skills. However, it does require a technical know-how
for tech support and KPO jobs. Call center companies provide adequate
training on working modules, software packages and foreign accent
depending on target market. With the increase in number of technical
processes being outsourced to India and the growth of the KPOs, there
is a growing demand for technical graduates in BPO companies.
BPO as a career option has never been a subject of concern but some
people have been circumspect at embracing BPO industry as a permanent
career choice. Well, for a serious candidate, the choice of a good
company is very important because in the long run one would like to
have job security. There are small call centers and outsourcing units
which would not ensure you a secure future but companies like GE,
American Express, HCL Technologies BPO, IBM, Convergys and Wipro do
provide a better future.
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