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Callcenters and BPO Jobs in Delhi
New Delhi is undoubtedly the most preferred destination for business
process outsourcing or the BPOs. A large number of global companies
are targeting Delhi
& NCR to outsource their businesses to the cost effective and
customer oriented service providers in Delhi. Multi national companies
like GE Capital, Dell Computers, British Airways, Aviva Insurance,
and British Telecomet have their business outsourcing units in Delhi
and NCR.
What factors make call center jobs in Delhi
such an attractive option for fresh job seekers? Is it only a part
time job option or a serious career choice? Call centers gives you
the option of earning good amount of money in a very short span
of time. This is one of the important factors responsible for the
growing interest of young graduates in call centers. Extra facilities
like free transport, free meal, and attractive office set ups add
to the glamour. Another aspect is the availability of job options
for graduates, post graduates, technical and non technical degree
holders.
Top
BPO companies in Delhi & NCR include EXL in Noida,
Xansa (leading providers of telecommunications in Europe), IBM,
I-energizer (international call center with operation in major countries
of Asia Pacific region), Evalueserve, Integreon, Market RX, V-customer
(BPO operation in New Delhi) and HCL Technologies BPO (a supplementary
division of IT major, HCL Technologies)
Among the wide array of services and outsourcing units in these
call centers, the main services include online query processing,
back office operations, Customer Service, Technical Support services,
transaction processing, collections and knowledge process outsourcing.
You don't have to be a technical graduate to find a job in these
call centers. The main qualification is the bachelor's degree with
excellent communication skills. However, it does require a technical
know-how for tech support and KPO jobs. Call center companies provide
adequate training on working modules, software packages and foreign
accent depending on target market. With the increase in number of
technical processes being outsourced to India and the growth of
the KPOs, there is a growing demand for technical graduates in BPO
companies.
BPO as a career option has never been a subject of concern but some
people have been circumspect at embracing BPO industry as a permanent
career choice. Well, for a serious candidate, the choice of a good
company is very important because in the long run one would like
to have job security. There are small call centers and outsourcing
units which would not ensure you a secure future but companies like
GE, American Express, HCL Technologies BPO, IBM, Convergys and Wipro
do provide a better future.
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