New Delhi is undoubtedly the most preferred destination for business process outsourcing or the BPOs. A large number of global companies are targeting Delhi & NCR to outsource their businesses to the cost effective and customer oriented service providers in Delhi. Multi national companies like GE Capital, Dell Computers, British Airways, Aviva Insurance, and British Telecomet have their business outsourcing units in Delhi and NCR.
What factors make call center jobs in Delhi such an attractive option for fresh job seekers? Is it only a part time job option or a serious career choice? Call centers gives you the option of earning good amount of money in a very short span of time. This is one of the important factors responsible for the growing interest of young graduates in call centers. Extra facilities like free transport, free meal, and attractive office set ups add to the glamour. Another aspect is the availability of job options for graduates, post graduates, technical and non technical degree holders.
Top BPO companies in Delhi & NCR include EXL in Noida, Xansa (leading providers of telecommunications in Europe), IBM, I-energizer (international call center with operation in major countries of Asia Pacific region), Evalueserve, Integreon, Market RX, V-customer (BPO operation in New Delhi) and HCL Technologies BPO (a supplementary division of IT major, HCL Technologies)
Among the wide array of services and outsourcing units in these call centers, the main services include online query processing, back office operations, Customer Service, Technical Support services, transaction processing, collections and knowledge process outsourcing.
You don't have to be a technical graduate to find a job in these call centers. The main qualification is the bachelor's degree with excellent communication skills. However, it does require a technical know-how for tech support and KPO jobs. Call center companies provide adequate training on working modules, software packages and foreign accent depending on target market. With the increase in number of technical processes being outsourced to India and the growth of the KPOs, there is a growing demand for technical graduates in BPO companies.
BPO as a career option has never been a subject of concern but some people have been circumspect at embracing BPO industry as a permanent career choice. Well, for a serious candidate, the choice of a good company is very important because in the long run one would like to have job security. There are small call centers and outsourcing units which would not ensure you a secure future but companies like GE, American Express, HCL Technologies BPO, IBM, Convergys and Wipro do provide a better future.