Steady
growth was observed across the following key services categories:
Finance & Accounting (F & A)
Customer Interaction SERvices (CIS)
Human Resource Administration (HRA)
ITES-BPO employee base has grown to 553,000 in FY 07 from 415,000
in FY 06
There has been strong growth in FAO demand along with steady expansion
in emerging services (legal, risk management) and overseas M&A
complementing the organic growth of this segment.
The domestic market for ITES-BPO grew to $1.2 billion in FY 2006-2007
from $40.9 billion in FY 2005-06, illustrating a significant increase
in demand.
Source: Hindustan Times
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